Case Studies
CASE STUDIES
Kintetsu Nagoya Line Shirako Station
(Kintetsu Railway Co., Ltd.)
Operation Start: March 2025 (Reiwa 7)～
Toei Asakusa Line Shimbashi Station (Tokyo Metropolitan Bureau of Transportation)
Next to Tourist Information Center (Outside ticket gates)
Operation Start: March 2024 (Reiwa 6)～
Kintetsu Nara Line Gakuen-mae Station
(Kintetsu Railway Co., Ltd.)
Operation Start: August 2023 (Reiwa 5)～
Toei Oedo Line Shinjuku-Nishiguchi Station (Tokyo Metropolitan Bureau of Transportation)
Next to Tourist Information Center (Outside ticket gates)
Operation Start: October 2020 (Reiwa 2)～
Kintetsu Yamato-Saidaiji Station
(Kintetsu Railway Co., Ltd.)
※Operation ended in October 2025
Operation Period: July 2020 (Reiwa 2) ～ October 2025 (Reiwa 7)
Main Functions and Implementation Results
ARISA has been introduced at multiple stations, contributing to both practicality in public transportation and improved user experience, and further expansion is expected in the future.
Main Functions
Provides transfer guidance, station facility and exit guidance, surrounding tourist information, and discount ticket guidance in Japanese, English, and Chinese (Simplified/Traditional).
Interface
Voice dialogue + touch panel operation + display / QR code output allows users to take guidance information home.
Guidance & Entertainment
Station guidance and tourist spot suggestions, dialogue, commemorative photos, and casual conversation. Learns from unanswered user questions and continues to improve.
Guidance Results
Approximately 25,000 guidance cases for foreign tourists per year.